it en
Change your language here!

Fitopets S.L. guarantees the most scrupulous attention to security and privacy of clients’ data. The information related to your person, your order and the purchases you have made remain strictly confidential and safeguarded in a secure location; they will not be distributed or sold to other companies under any circumstances. The registration data is used solely for processing the order. Our client services are always at your disposal to allow you to verify, modify and cancel your data.


Privacy Regulations

As related to the law 15/1999 of 13 December 1999 for the protection of personal data, also known as Privacy Regulations, the company, “Fitopets S.L.”, from now on noted as “Fitopets” acknowledges in full the legislation in force relating to the protection, the treatment of personal data and the obligation for privacy in the exercising of its business.
“Fitopets”, acknowledges the existence of a computer archive and files of personal data, which are the property of “Fitopets” who has final say in management, communication and information. The before-mentioned computer archive and files are entered in the General Registry of Spanish Agency for the protection of data, where users can access to verify the state of the data.

Measure and levels of security:
Fitoplus implements the measures necessary to maintain the level of security required for personal data and the circumstances of the treatment, in such a way as to avoid, as much as possible, and always in accordance with the technological characteristic, the alterations, the loss and the unauthorized access.

Field of application:
The structure of the files, the devices and the useful information systems are designed to respect the legislation in vigor for the protection of data. This applies to all a computer archives or files, temporary or permanent, of the property of Fitopets, which contain data of a personal nature, as do any computer system hardware that deals with this data.

All personnel employed at “Fitopets” and their data processor, are expected to respect such afore-mentioned norms, with particular attention to the aspects regarding the functions and obligations expressly established by “Fitopets”.

Data Collection:
The acceptance of the following conditions on the part of the user, assumes the collection of the necessary data for the provision of our services. Such data will be requested via personalized questionnaires and/or the webpage. At the moment of the collection of this data, the user will be informed of his actual rights.

As the information contained in our computer archives are regularly refreshed and contain no errors, we ask our clients and users to communicate as soon as possible eventual modifications or requests for correcting personal data.

Exercising personal rights:
The rights of access, amendment, cancellation and opposition can be exercised on the part of the user, or an appointed representative, through a written and signed request addressed to "Fitopets" C/ Emeterio Ginzalez Arbelo, 35100 San Bartolome de Tirajana, Spain. Nevertheless, when necessary, alternative means of identity recognition may be used for a client intent on exercising whichever afore-mentioned rights.

The user gives his consent for the treatment of personal data on the part of “Fitopets” with the scope of providing improvements in the actual services.
The compilation of specified forms, also through the webpage or sent by email or other direct communication to “Fitopets” implicate explicit consent of the client to the inclusion of his personal data in the files of which above are the property of “Fitopets”.
At the moment of the request of certain information, the client or user will be informed of the destination of the information, its scope and finality for which the data is gathered, the identity and the address of the data processor and the authority with which the user can exercise of access, amendment, cancellation and opposition to the same data.

Third party transfer:
“Fitopets” is committed not to transfer to third parties data of a personal nature from clients and users without their express consent. This consent must be provided in written form from time to time, with the understanding of surrender only for the finality expressly indicated and always with the consent of the client and user.

Confidentiality and professional secret:
The data collected from the private communication between “Fitopets” and its clients and users will be treated with maximum secrecy. “Fitopets” is committed to respecting its obligation to privacy of personal data and the conservation and safeguarding of unauthorized access, in conformity with arrangements expected in the regulations on security measures necessary for impeding alteration, loss and unauthorized treatment od computer archives and files containing personal data.
The visualization of the data through the Internet network does not suppose direct access to the same, except with explicitly expressed consent of the data controller from time to time.

We recommend that clients never provide a third party any identification information, passwords or reference numbers that “Fitopets” could have communicated. In the same way, to guarantee that the safeguarding of professional secrets between “Fitopets” and the client is preserved in every communication, the client and user must never reveal confidential information to third parties.

Changes in security and data protection policies:
“Fitopets” reserves the right to modify its security policy and data protections policy with for the purpose of adhering to changes in the legislation or laws that exist, as well as in the case of changes that derive from existing relevant codes or for strategic business decisions, effective from the date of publication of such changes on the webpage of “Fitopets”

Contact address
Email: customer.service (@)

The webpage and are managed by “Fitopets” a business entered in the trade register of Canarias-Las Palmas, NIF B76262518.

The computer archive is located in the company’s domicile, which is determined and established in terms of the present Legal Notice, in “Fitopets”, C/ Emeterio Gonzlaez Arbelo, 35100 San Bartolome de Tirajana, Spain. It is under the supervision and control of “Fitopets”, which assumes the responsibility for the implementation of security measures of a technical and organizational nature for the protection of the confidentiality, privacy and integrity of information, in agreement with that set in Law 15/1999 on December 13, 1999 for the treatment of personal data and whatever other applicable legislation.

“Fitopets” in accordance with Law34/2002 for Company Services of computer services and of electronic commerce on Internet, communicates in the most ample sense, which the above-mentioned law includes among the administrative services, the furnishing of information through the use of the above-mentioned means.
In any case, to related matter will be applied the Law 15/1999 of December 13, 1999 for the protection of personal data, and the relative attenuating regulations, above all with respect to the collection of personal data, information about interested parties, creation and maintenance of the computer archives or files of personal data.
Best Regards,